Thank you for choosing BC Restaurant Equipment. We are committed to providing you with high-quality commercial food equipment. This Return and Refund Policy outlines the terms and conditions that govern returns and refunds for purchases made through our company. Please read this policy carefully before making a purchase.
Eligibility for Returns and Refunds
1.1. To be eligible for a return and refund, the following criteria must be met:
a) The item(s) must have been purchased directly our Company.
b) The item(s) must be in their original condition, unused, and in the original packaging.
c) The request for a return and refund must be made within 30 days of the delivery or Pickup date.
Non-eligible Items
2.1. The following items are not eligible for returns and refunds:
a) Customized or personalized products.
b) Perishable or consumable items.
c) Items explicitly marked as non-returnable or non-refundable.
d) All Used Equipment.
e) All Special Orders like special sizing any specific electrical setting.
Return Process
3.1. To initiate a return, please follow these steps:
a) Contact our customer support team at (604)724-5446 to notify us of your intent to return the item(s).
b) Provide the order number, the name of the product(s) you wish to return, and a detailed reason for the return.
c) Our customer support team will provide you with further instructions on how to proceed with the return.
3.2. You are responsible for the cost of shipping the item(s) back to us.
3.3. We recommend using a trackable shipping method to ensure the safe return of the item(s). We are not responsible for any lost or damaged items during the return transit.
Inspection and Approval
4.1. Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria stated in Section 1.
4.2. If the item(s) pass the inspection, we will process the refund within 10 Business days.
4.3. If the item(s) do not meet the eligibility criteria, we reserve the right to deny the refund and return the item(s) to you at your expense. We will provide a detailed explanation for the denial.
4.4. Final Approval from Manager.
Refund Method
5.1. Refunds will be issued using the original payment method used for the purchase.
5.2. Please note that it may take additional time for the refund to be reflected in your account, depending on your financial institution.
Restocking Fee
6.1. A restocking fee of 30% may apply to eligible returns. The fee will be deducted from the refund amount. We will inform you of any applicable restocking fees before processing the refund.
Damaged or Defective Items
7.1. If the item(s) you received are damaged or defective, please contact our customer support team within 3 days of delivery. We will arrange for a replacement or issue a refund, including any applicable shipping costs.
Exchanges
8.1. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined in Section 3 and place a new order for the desired item.
Changes to the Policy
9.1. We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the policy periodically.
Contact Us
10.1. If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at (604) 724-5446.
Note: This Return and Refund Policy is intended to provide general guidelines. In the event of any discrepancies or conflicts, the specific terms communicated during the return process will prevail.